Refund & Return Policy

1. Inspection Prior to Customization (Crucial Rule)

It is the buyer’s responsibility to thoroughly inspect all blank headwear upon delivery BEFORE applying any screen printing, 3D puff embroidery, DTF transfers, patches, or physical modifications.

*Blanks Direct will under no circumstances accept returns, exchanges, or refund claims for items that have already been decorated, printed, embroidered, or altered in any way.

2. Defective Goods & Order Discrepancies

We take quality control seriously. If you receive an order containing a manufacturing defect, an incorrect item (SKU), or a quantity discrepancy:

• You must notify our support team within 7 calendar days of courier delivery.
• All claims must be submitted with your order number, clear photographs of the issue, and photos of the outer shipping carton/packaging labels.
• Returned items must be in completely unwashed, unworn, and unaltered original condition with factory inner packaging intact.

3. Restocking Fees & Returns for Change of Mind

If a return or exchange is approved for reasons other than a supplier defect or error (e.g., incorrect buyer choice or order revision):

• The customer is responsible for all door-to-door courier shipping costs required to return the stock back to our distribution hub.
• A standard 15% handling and restocking fee applies to cover warehouse processing and inventory auditing.

4. Refund Processing Window

Once your returned inventory is received and passes quality inspection at our warehouse hub, approved refunds will be processed via Electronic Funds Transfer (EFT) or credited back to your original payment method within 5–7 business days.

Need to Submit a Claims Request?

Please reach out to our claims desk with your order number and photo verification:

Email: cappingsa4u@gmail.com